If for any reason you are not satisfied with the products you have purchased [excluding merchantability and fitness (see above)], we will be happy to exchange, refund your money, or provide a merchandise credit for products shipped back to us in re-sellable condition within 7 days of goods receipt. Returned orders are subject to a 20% re-stocking fee. Exchange, refund, or credit is not issued for freight charges (to or from our facility), customs fees, special handling, or special services. Returns are not allowed on special order containers that have been printed, labeled, or modified for you unless the problem with the container is due to an error on our part. Returns are not accepted due to incompatibility with your product: Product testing with a container is solely your responsibility, and we strongly recommend that you thoroughly test your product with container options prior to any volume purchase. You must contact us prior to returning products before shipping product back to us, or else we will refuse to receive your shipment into our facility.